Small businesses rely on technology every day — and when it stops working, everything slows down. AssureOne Technical Solutions provides dependable, straightforward IT support to help your business stay connected, productive, and running smoothly.

We act as your on-call technology partner, so you can focus on running your business instead of dealing with technical problems.

 

What We Support

We provide practical IT support for small offices and local businesses, including:

• Employee computer setup and configuration

• Day-to-day technical troubleshooting

• Email and Microsoft 365 / Google Workspace support

• Wi-Fi and network connectivity issues

• Printer and office device setup

• File sharing and cloud storage setup

• New equipment installation and setup

• Basic system maintenance and updates

• Vendor coordination (internet providers, hardware support, etc.)

• Backup setup and monitoring assistance

 

How We Work With Businesses

We keep IT support simple and flexible:

• On-demand support when issues arise

• Scheduled onsite visits

• Clear communication without technical jargon

• Fast response for urgent issues when available

 

We become your reliable IT support resource without the overhead of a full-time IT department.

 

Flexible Support Options

Every business is different, so we offer:

• Hourly Support: Pay only for the time you need

• Project-Based Work: One-time setups or upgrades

• Ongoing Support Plans: Optional monthly agreements for consistent support

We’ll help you choose what fits your business size and needs.

 

Our Approach

We believe small businesses deserve IT support that is:

• Honest and easy to understand

• Responsive when problems happen

• Focused on solving issues quickly and correctly

• Friendly and relationship-based, not corporate or complicated

 

Simple Technology Focus (No Overcomplication)

We focus on keeping your systems running smoothly and securely through practical, real-world IT support — not overwhelming technical packages or unnecessary complexity.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Small Business Pricing

Hourly Support (On-Demand IT Help)

For businesses that need occasional or as-needed IT support.

$95 per hour

• Onsite support

• Minimum 1-hour charge

• Clear, upfront communication before work begins

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Commercial rates include priority dispatching, higher liability coverage, and specialized business configurations.

 

On-Demand Commercial Services

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Business Technology Assessment - $195

Comprehensive audit of network security, backups, switches, and hardware health.

 

New Workstation Full Deployment - $195

Unboxing, profile migration, Microsoft 365 setup, and printer/network mapping.

 

Office Network & Firewall Setup - Starting at $350

Business-grade routers, firewalls, switches, and access points.

 

On-Site Business Network Repair - $135/hour

Urgent diagnostics and repair for outages, server issues, or network failures.

 

IT Consulting & Vendor Coordination - $125/hour

Technology planning, office relocations, and vendor negotiations.

 

Business Component Flat Rates

• Business Computer Diagnostic: $95

• Workstation Tune-Up & Security Clean: $135

• Office Printer/Scanner Setup & Fix: $115

• M365 Admin & New User Setup: $95

 

Business On-Site Retainer Plans

Designed for predictable costs and proactive support. These replace traditional hourly blocks with scheduled visits and guaranteed response times.

 

*Essential Retainer — $250 / month

Ideal for small offices (1–5 users) needing regular check-ins.

• 1 scheduled on-site visit per month (up to 2 hours) — updates, backup reviews, cleaning, and non-urgent tickets. Hours do not roll over to next month

• 24-business-hour emergency response guarantee. (from time contacted for the emergency) Hours do not roll over to the next month

• Additional On-Site Support-$110/hr

*Professional Retainer — $495 / month

Best for growing businesses with daily workflow reliance.

• 2 scheduled on-site visits per month (up to 4 hours total). Hours do not roll over to next month

• 4-hour emergency response for critical issues (e.g., network/server down). (from time contacted) Hours do not roll over to the next month

• Ongoing maintenance of network, printers, user accounts, and data integrity.

• Quarterly technology review and planning session.

• Additional On-Site Support: $95/hour.

 *Premium Retainer — Custom Quote

-For multi-location setups, servers, compliance, or complex needs. Includes weekly/bi-weekly visits, full backup management, security oversight, and vendor coordination.

 

Travel & On-Site Policy

All locations inside Mahoning or Trumbull Counties receive $0 travel fees. A flat $25 dispatch fee applies outside these areas to cover fuel and vehicle costs.

 

Priority / Emergency Support

For urgent issues impacting business operations:

• Standard hourly rate + $25 priority fee

• After-hours support (if available): higher rate may apply

 

Important Notes

• Prices are subject to change. Taxes not included. Hardware/parts billed separately unless included in a package.

• Retainer agreements require a minimum 3-month commitment.

• All work performed by background-checked, insured technicians.

• Diagnostic fees are waived when repairs are approved on the spot.

• Custom quotes available for large projects or unique requirements.

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Our Commitment

We focus on keeping your business running smoothly with clear communication, dependable service, and practical solutions .

 

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